At EPOCH & CO TIMEPIECES, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

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✅ Eligibility for Returns

You may return an item for a refund or exchange within 30 days of receiving it, provided that:

• The item is unused, unworn, and in original condition

• It includes all original packaging, tags, and accessories

• You have a valid proof of purchase

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❌ Items Not Eligible for Return

We do not accept returns on the following:

• Watches that have been worn, scratched, or altered

• Items returned without original packaging

• Sale or discounted items (unless defective)

• Gift cards

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🔄 Exchanges

If you received the wrong item or a damaged product, we’ll gladly exchange it. Please contact us within 7 days of delivery with a photo and description of the issue.

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💵 Refunds

Once we receive and inspect your return, we will notify you by email. If approved:

• Your refund will be issued to your original payment method

• Refunds typically take 5–10 business days to reflect in your account

Shipping costs are non-refundable, unless the return is due to our error (wrong or damaged item).

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📦 Return Shipping

You are responsible for return shipping costs unless the product was damaged or incorrect. We recommend using a trackable shipping service.

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🛠 Damaged or Defective Items

If your watch arrives damaged or malfunctions within the warranty period, please contact our support team with your order number and clear photos of the issue.

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📬 How to Initiate a Return

Please contact us at:
📧 returns@epochcotimepieces.com
Include your:

• Full name

• Order number

• Reason for return

• Photo(s) if the item is damaged or incorrect

We’ll guide you through the next steps.

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📢 Important Notes

• We reserve the right to deny returns that do not meet our policy requirements.

• Repeated returns may result in limitations on future purchases.